Every marketplace has disputes. Ours are rare, but when they happen we handle them with a clear, consistent process that protects both workers and clients.
When a worker disputes a rejection
If your submission is rejected and you believe you followed all the task instructions correctly, open a support ticket with your original proof attached. Our team reviews the task requirements against your submission and makes a final decision within 48 hours. If the rejection was unjustified, we credit your account with the full task reward and flag the client's account for review.
When a client disputes a submission
Clients have 72 hours to review each submission. If you're unsure whether a submission meets your criteria, use the "Request More Info" option to ask the worker for clarification before rejecting. If a client rejects a submission our team deems compliant, the worker is credited and the client receives a warning. Repeated unjustified rejections can result in account suspension.
Our commitment
Job Station's dispute resolution is handled by a dedicated team — not an algorithm. We read every ticket, look at every proof file, and make judgment calls based on the actual task description. Our goal is a marketplace where workers trust that good work is rewarded, and clients trust that they only pay for genuine results.